Rude owner. Place incredibly warm on hot days. Sent polite feedback and got this over the top response:
After serving 3000 men a week over the hottest summer on record ever in NSW..EVER..with temps in the 40s daily our 92 year old building has heated up to no avail. We are a SAUNA its hot even in winter, the floors are heated by a massive sauna that seats 26 people, a steam room letting of steam 24/7, we have just spent 25k on new and massive air conditioners and a new riser flowing air onto the roof.....there is simply no more that we can do as the owners.
The night I received your email i was at a 150$ a head restaurant called Public Dining Room, it was unbearable, I sweated my shirt wet and did not feel like eating, but I did not complain as its record temps, their air could not cope as ours cant and its new!!! I am astounded by your email, we all were. Even shopping centres were closing but you wrote to a SAUNA STEAM SEX CLUB to complain about the heat OMG!!
I dont disagree with you, I am a large man and its awfully hot sometimes and our staff sweat as well, but its a SAUNA!!!
Add hundreds of men into this old building with a sauna and steam room and its going to be hot as on a 40s day.
Today its cool and comfortable but its 19C
Please dont use our venue and I dont apologise, use a nice cool quiet one like Sydney Sauna, there is 15 guys and cool air.
I have never answered a complaint in this manner ever, but its truly astounding!!! Our dinner party sweated thru our 150$ a head meal, sorry you didnt enjoy having sex for 25$ and using the busiest and best run sauna in Australia.
Regards Ty and Luke owners of a business that cares but could never satisfy everyone nor does it need or want to
My response back to Ty:
Wow talk about being arrogantly rude. Was the suggestion I sent through to you even remotely rude? No? So where has this personal attack you decided to embark on with yourself riding a pony with all water pistols blazing trying to look all gung ho come from? I'm not sure if you are blind, perhaps just a tad ignorant but surely you must have noticed that outside of your Sunday foam party and around peak time of the year like Mardi Gras, numbers to your sauna are despairingly on the downward slide. You are being overtaken by phone apps so yeah, continue being rude to your customers all you want, you are only shooting yourself in the foot. Perhaps that's how you prefer your business to be run, on a march towards a slow death.