This has the makings of a good venue, but since the entrance price went up to £19 (due to claimed increased utility costs? Did utility prices really go up by 18%)? The venue has suffered a decline in patronage and Saturday evening onto Sunday when the nearby clubs kick out does it really get busy.
No initiative or innovation to attract a younger crowd or have themed nights, just a thirst to relieve you of your money for little in the way of improvements in return.
Lounge area vending machines often out of order or devoid of food (they ask that you don't bring in food items from outside, but you have to in case there is none inside. There is no pass out, not even for their devout regulars. No multi visit passes or like coffee chains but x amount of coffee and the 6th one is free, they could do something similar for multiple visits and one could be free.
The chocolate is priced at 75p but the vend machine is NEVER floated with 5p's so you will end up paying 80p!!
There is FREE Internet, woo Hoo!! But, it's slower than dial up and the 4 pc's frequently crash!!
They have invested in a projector in one of the TV rooms but the range of DVD's shown is limited and repeated months and months later you will still see the same movies as you saw last year!
Staff are superb bearing in mind some of the difficult clientele encountered on occasions, it just suffers from an arrogant and couldn't care less management that should listen to its customers. Arrogance, Greed and ignorance may well be the downfall of this otherwise ok venue.